Renovations are exciting. They’re full of potential, promise, and the joy of reimagining your home. But they also come with their fair share of uncertainty. One of the most common concerns we hear from clients before a project begins is: “What happens if something goes wrong?”
It’s a fair question. Renovation is a complex process, and even with the most detailed planning, unexpected bumps can happen. So we thought we’d answer some of the most frequently asked questions around this topic and show you how we handle it at Amberth. Get ready for an unfiltered, honest design Q&A that gives you the real answers to your questions.
Q: What happens if a supplier is delayed?
A: Delays in supply can occasionally happen, especially when working with bespoke materials or international orders. At Amberth, we proactively manage lead times, build contingencies into our schedule, and maintain close relationships with our suppliers. If a delay arises, we inform you immediately and either propose alternative solutions or adjust the sequence of installation so that work can continue without major disruption. Either way, you’re not alone in the decision or plan of action.
Q: What if something arrives damaged or incorrect?
A: This is where having a detail-oriented team makes all the difference. Every item that arrives on-site is checked thoroughly by our team. If something is wrong, we take full responsibility for contacting the supplier, arranging replacements, and making sure the issue is resolved as quickly as possible. You won’t be left chasing phone calls or stuck in logistics limbo.
Q: What if measurements are off?
A: It’s incredibly rare (our mantra “measure 10 times, only cut once” works well most of the time)! But, it can happen. If something doesn’t fit exactly as planned, we assess whether it can be amended on-site. If not, we swiftly rework the item or re-order what’s needed. Because we design, supply, and install as one team, any changes are handled in-house and quickly communicated with you. There are no long email chains or blaming third parties. Just solutions.
Q: What if the installation is taking longer than expected?
A: We always give realistic timelines and explain that there can be minor shifts, especially when working with handmade or custom pieces. We often have clients ask us for additional items to be added to the scope of work during the project, and this can add on time, too. If something looks like it’s going to take longer, we keep you updated every step of the way, ensuring the timeline is adjusted with as little impact on you as possible. We also manage the overall project so that no time is wasted while one element is pending.
Q: What if we change our minds on something halfway through?
A: We do our best to avoid this situation, as it adds all sorts of delays to the project. This is why we always recommend allowing for extra time during the planning phase, so that you can explore every option free. And we’ll explore them with you – even if it means doing a 360 degree circle and arriving back at the first idea. We want your space to feel right, even if it means you need more time to land on some decisions.
Q: What if the site isn’t ready for project installation to commence on time?
A: If you’ve hired us to take care of your project from concept to completion, this scenario is very unlikely – we map out our timelines meticulously. But if we’re only responsible for dry installation of the kitchen, it means additional contractors are involved in building and prepping for the new kitchen to be installed – and in this case, we have less control. Which leaves more room for delays.
To avoid any last minute drama, we visit the a few weeks the delivery and commencing of installation, to check the details and make sure all is in order. This gives us time to reschedule deliveries if necessary, and save you money on additional storage costs if things arrive too soon. It means we can make sure things happen at the right time, and in the right way.
In Summary:
Things going wrong in a renovation isn’t the norm for Amberth. But the truth is, perfection on paper doesn’t always mean perfection in real time. The difference is in how those moments are handled.
At Amberth, it’s our job to guide you through the process, even when things don’t go to plan. Communication, transparency, and years of experience are what allow us to navigate the unexpected and still deliver beautiful results.
If you have more questions or want to know how our design, supply and installation process works, just get in touch. We’re always happy to chat.
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FAQs: What You Need to Know About Renovation Hiccups
How often do delays actually happen during a renovation?
Delays aren’t the norm, but they can happen – especially when working with bespoke items, international suppliers, or older properties. At Amberth, we always build time buffers into our schedule and communicate early if something shifts.
What if a product arrives damaged or incorrect, will I be charged again?
No. If a supplier error or damage occurs in transit, we handle all the communication and coordination. You’re not responsible for chasing refunds or replacements, we take full ownership of the issue.
Can changes be made once the renovation has started?
Yes, within reason. While some decisions are locked in early due to fabrication timelines, we can usually accommodate design changes if needed. We’ll always be clear about how it might impact cost or timing.
Will I be left in the dark if something goes wrong?
Absolutely not. Transparency is key to how we work. If anything unexpected arises, you’ll hear from us first – with context, options, and solutions.
Do you offer post-renovation support if something needs adjusting?
Yes. Our work is guaranteed, and our relationship doesn’t end when the installation does. Our door is always open! If something crops up later, just let us know, we’ll make it right.
How can I be sure your team is handling issues behind the scenes?
We integrate design, supply, and installation under one roof, which means fewer handovers and more accountability. Everything stays in-house and under control.
